Network Administration

IMSG boasts full-scale capabilities when it comes to network administration. We design and implement network solutions tailored to our customers’ needs whether they are low risk/low threat or require highly secure solutions. We also offer hosting and maintenance, adhering to government and security standards. We design and maintain network architectures throughout the world to insure our customers’ operations run smoothly and efficiently behind the scenes.

Technical Support

IMSG staff offers a full range of helpdesk and customer support services. We present 24/7 technical assistance as well as field service teams to perform problem analysis and resolution. From manning call management systems to tracking customer service tickets, our employees assist users in use of software applications, installation of hardware and software, as well as asset management and tracking. Our customers enjoy the feedback assessment programs and analyze customer satisfaction in order to offer improvement and efficiency.

Database Development

IMSG’s database designers, developers, and business process analysts have experience that covers management tools, GIS applications, and administrative systems. Our versatility with relational database platforms allows us to create solutions that meet customers’ functional requirements today, as well as scale to their requirements for tomorrow. We design databases for a wide range of applications, insuring data quality and integrity while allowing for future growth and development.